Stop losing customers to the
competition!
Often your best business comes from customers you already have. The
competition is chasing your customers - make sure you don't lose them
Keeping
C ustomers
Learn the secrets that keep your customers
coming back to
you
We all know it's cheaper to keep a customer than get a new one, but do you know how to
get the most from your existing customers and keep them
coming back for more?
In business today competition is intense. People have more choice, it's easier
for them to find other suppliers or goods and it's easier to compare prices. If you are not
going to be continually pushed on price you need generate customer loyalty
Keeping Customers is a concise, clear and valuable seminar that gives you
simple yet effective ways to ensure your customers have a positive perception of you and your
product or service and they keep coming back for more
Just being 'customer focussed' is not enough, you have to understand the
customer. You have to know how they think, realise what they want and manage the way you deal
with them to make sure you get what you want. When you understand how these interactions
work, you can use them to build customer confidence and loyalty
Imagine that it was easy to keep your existing customers and that they were
readily recommending you to others. They want to deal with you not the competition.
They are loyal to you, your product and your company. You can then grow your business without
constantly having to find new customers.
We give you the secrets, skills, tips and techniques you need to keep the
customer coming back. 'Keeping Customers' is a practical and easily absorbed seminar that
guarantees you have the skills and techniques to keep and generate more business from your
customers
By the end of the course you will understand your customer and how to keep
them, better than you ever have before
You will learn ....
- How are customer perceptions and
expectations created, understand the real facts and how you can
make a difference
- What keeps the customer happy, know how to find out what
they think is important
- Discover the golden key to developing
exceptional customer relations
- Use non verbal signals and body behaviour
to get the best results
- How to build rapport quickly and easily
with your customers—even the ‘difficult’ ones
- The myths of rapport building, and what
REALLY works
- Discover why false rapport (manipulation)
doesn’t work in the long term
|
- Learn how to make sure your customers'feel' they
get what they want
- Change your customer perceptions and your own to achieve
greater impact and effect
- Find your customer secret ‘hot’ buttons,
press the right ones and avoid the wrong ones!
- You treat your customer as an individual,
but does it work for them?
- How to make sure you know what your customer is
really saying. Find out why most people have trouble
finding out
- How much information can your customer deal with, how much
keeps the customer happy , and how do you package it
best
|
Who should attend?
Anyone that deals with customers for any service or product in either a
corporate or retail environment, whether face to face or on the phone, YOU if you want to
learn to be more effective and increase customer retention and satisfaction ...
Make sure your
customers keep coming back for more!
Make the commitment now to attend
...
...all in three hours?...
Take the time to attend the'KeepingCustomers' seminar and make sure you hang onto your customers
|
|
How much is all this?
Just £85.00
! (+VAT)
Group
Rates: 5 - 9 £75.00; 10+: £70.00 . Discounts
given for charities
Marble
Master Seminars
|
5 reasons to book now for the 'KeepingCustomers' seminar
Practical and realistic: We deliver practical methods, tools
and techniques you can really use every day
Workbook: We provide an invaluable workbook to use and take away with you
Time Effective and good value: No waffle or padding, high content - great value
and in just 3 hours
Professional Presenter: We only use the UK’s leading business, development and
management trainers
Leading edge material designed for UK Business: Ideas that are specific and
relevant to working in the UK
|
