Stop losing
customers to the
competition!
Often your best
business comes from customers you already have.
The competition is chasing your customers -
make sure you don't lose
them
Keeping
C
ustomers
Learn
the secrets
that keep your
customers coming back to
you
We all know it's cheaper to keep a customer
than get a new one, but do you know
how to get the
most from your
existing customers and keep them
coming back for more?
In business today
competition is intense. People have more
choice, it's easier for them to find
other suppliers or goods and it's easier
to compare prices. If you are not going
to be continually pushed on price you
need generate customer loyalty
Keeping Customers is a
concise, clear and valuable seminar that
gives you simple yet effective ways to
ensure your customers have a positive
perception of you and your product or
service and they keep coming back for
more
Just being 'customer
focussed' is not enough, you have to
understand the customer. You have to know
how they think, realise what they want
and manage the way you deal with them to
make sure you get what you want. When you
understand how these interactions work,
you can use them to build customer
confidence and loyalty
Imagine that it was easy to
keep your existing customers and that
they were readily recommending you to
others. They want to deal with you
not the competition. They are
loyal to you, your product and your
company. You can then grow your business
without constantly having to find new
customers.
We give you the secrets,
skills, tips and techniques you need to
keep the customer coming back. 'Keeping
Customers' is a practical and easily
absorbed seminar that guarantees you have
the skills and techniques to keep and
generate more business from your
customers
By the end of the course
you will understand your customer and how
to keep them, better than you ever have
before
You will learn
....
- How are
customer
perceptions
and
expectations
created, understand
the real facts and
how you can make a
difference
- What
keeps the customer
happy, know how to
find out what
they
think is
important
- Discover the
golden
key to
developing
exceptional customer
relations
- Use
non verbal
signals and
body behaviour to get
the best
results
- How to
build
rapport
quickly and easily
with your
customers—even the
‘difficult’
ones
- The
myths of rapport
building, and what
REALLY
works
- Discover
why false rapport
(manipulation)
doesn’t work in the
long term
|
- Learn
how to make sure your
customers'feel'
they get what
they
want
- Change
your customer
perceptions and your
own to achieve
greater
impact and
effect
- Find
your customer
secret ‘hot’
buttons,
press the right ones
and avoid the wrong
ones!
- You
treat your customer
as an
individual,
but does it work for
them?
- How to
make sure you know
what your customer is
really
saying. Find
out why most people
have trouble finding
out
- How
much information can
your customer deal
with, how much
keeps the
customer
happy , and
how do you package it
best
|
Who should
attend?
Anyone that deals with
customers for any service or product in
either a corporate or retail environment,
whether face to face or on the phone, YOU
if you want to learn to be more effective
and increase customer retention and
satisfaction ...
Make sure your customers keep
coming back for more!
Make the
commitment now to attend
...
...all in three
hours?...
Take the time to attend
the'KeepingCustomers'
seminar and make sure
you hang onto your
customers
|
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How
much is all
this?
Just
£85.00
!
(+VAT)
Group
Rates: 5 - 9 £75.00;
10+: £70.00
.
Discounts given for
charities
Marble
Master Seminars
|
5 reasons to book now for the
'KeepingCustomers'
seminar
Practical and
realistic: We deliver practical
methods, tools and techniques you can
really use every day
Workbook: We provide an
invaluable workbook to use and take away with
you
Time Effective and good value:
No waffle or padding, high content - great
value and in just 3 hours
Professional Presenter: We
only use the UK’s leading business, development
and management trainers
Leading edge material designed for UK
Business: Ideas that are specific and
relevant to working in the UK
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